Patient Rights
At Avante, we are committed to providing compassionate, high-quality care in an environment that respects the dignity, individuality, and rights of every resident.
Regulatory Compliance
In accordance with federal and Florida regulations, including Centers for Medicare and Medicaid Services (CMS) requirements and the Florida Agency for Health Care Administration (AHCA), every resident admitted to an Avante facility is entitled to the following rights.
Understanding Your Rights
Comprehensive resources designed for clarity and accessibility
1. The Right to Dignity and Respect
Every resident has the right to:
- Be treated with courtesy, respect, and full recognition of their individuality
- Receive care free from discrimination
- Maintain personal dignity at all times
- Be free from abuse, neglect, exploitation, and involuntary seclusion
Avante maintains zero tolerance for abuse or mistreatment of any kind.
2. The Right to Privacy and Confidentiality
Residents have the right to:
- Personal privacy during medical treatment and personal care
- Confidential handling of medical and personal records
- Protection of personal health information under HIPAA
- Access and obtain copies of their medical records upon request
Our Notice of Privacy Practices outlines how health information is used and protected.
3. The Right to Participate in Care
Residents have the right to:
- Be fully informed of their medical condition and treatment options
- Participate in the development and revision of their care plan
- Receive information about risks, benefits, and alternatives to treatment
- Refuse treatment to the extent permitted by law
Our interdisciplinary team works collaboratively with residents and their families to ensure personalized care planning.
4. The Right to Self-Determination
Residents have the right to:
- Make choices about daily schedules, activities, and personal preferences
- Manage personal financial affairs or designate a representative
- Create advance directives and appoint a healthcare surrogate
- Be informed of their rights under Florida law regarding advance directives
We honor and respect each resident's personal choices and autonomy.
5. The Right to a Safe and Comfortable Environment
Residents have the right to:
- A clean, safe, and homelike environment
- Protection from unsafe conditions
- Proper pain management and symptom control
- Access to emergency medical care when needed
Avante maintains rigorous safety and infection prevention standards to ensure resident well-being.
6. The Right to Communication and Visitation
Residents have the right to:
- Receive information in a language they understand
- Access interpreter services when needed
- Private and unrestricted communication with family and visitors
- Send and receive mail and electronic communications
- Access to telephone services
We believe strong family connections are essential to healing and well-being.
7. The Right to Voice Grievances
Residents and their representatives have the right to:
- Voice concerns or complaints without fear of retaliation
- File grievances internally through the facility's designated Grievance Officer
- Receive a prompt response and resolution
Residents may also contact:
Contact information for each facility's Grievance Officer is available upon request.
8. The Right to Financial Transparency
Residents have the right to:
- Receive clear and understandable billing statements
- Be informed of services covered by Medicare, Medicaid, or private insurance
- Be notified of services not covered and associated costs
- Review charges upon request
We are committed to financial transparency and clear communication.
9. The Right to Be Free from Restraints
Residents have the right to:
- Be free from physical or chemical restraints used for discipline or convenience
- Receive restraints only when medically necessary and ordered by a physician
Avante follows strict regulatory guidelines to ensure resident safety and rights.
Our Commitment
At Avante Skilled Nursing and Rehabilitation Centers, we are dedicated to protecting the rights, dignity, and well-being of every resident entrusted to our care.
If you have questions regarding resident rights or would like additional information, please contact the Administrator of your local Avante facility.
Questions About Patient Rights?
Our team is here to help answer any questions you may have.
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